Shipping Policy
Jays Pops N Stuff ships to addresses within
the United States.
Order Processing
In-stock orders typically ship within
1–2 business days after payment
has cleared. Weekends and postal holidays
are not considered business days.
Delivery estimates vary by shipping service
and destination and are not guaranteed.
Payment Verification & Security
To help protect customers and prevent fraudulent
transactions, orders may be subject to additional
payment and security verification before fulfillment.
If verification is required, order processing
and shipment may be delayed. We may contact
customers for clarification or cancel and refund
orders when verification cannot be satisfactorily
completed.
Shipping Rates
-
US orders of $50 or more qualify for
free standard shipping.
-
Orders under $50 are charged the applicable
shipping rate displayed at checkout.
-
Shipping charges are displayed before
checkout is completed.
Customers are responsible for providing
complete and accurate shipping addresses.
Please contact us promptly if a correction
is needed. Address changes may not be
possible after shipment.
Shipping Insurance & Claims
Packages Marked Delivered but Not Received
If USPS tracking confirms delivery but
you cannot locate your package, please
contact your local USPS Post Office
to request a delivery investigation
and package search.
Please retain any case or reference number
provided by USPS. If the package remains
missing after the investigation, contact
Jays Pops N Stuff with your order number
and investigation details for review.
Damaged Packages and Merchandise
If your order arrives damaged, please
contact Jays Pops N Stuff promptly
and provide:
-
Clear photographs of the damaged merchandise.
-
Photographs of the original shipping box
or container showing any visible damage.
-
A clear photograph of the shipping label
attached to the original package.
Retain the damaged merchandise, original
shipping container, and all packing
materials until the claim is resolved.
Carriers or insurance providers may require
additional documentation or inspection.
Claims are subject to review and applicable
coverage terms. Nothing in this section
limits applicable customer rights.
Jays Pops N Stuff 30-Day Return Policy
We take great care in packaging collectibles
to help ensure they arrive in excellent condition.
Minor manufacturer packaging imperfections
may occur and do not automatically qualify
an item for a return. If merchandise arrives
damaged, please contact us promptly
so we can review the issue.
Return Eligibility
Eligible merchandise may be returned within
30 days of purchase,
subject to the following conditions:
-
Merchandise must be unopened, unaltered,
and in its original condition.
-
Original seals must remain intact.
-
Any included PopShield Protector must
be returned with the merchandise.
-
Returns must be securely packaged in
a shipping box with appropriate protective
materials. Inadequate packaging that
results in damage may affect refund
eligibility.
Return Shipping and Refunds
Customers are responsible for return
shipping costs for ordinary returns,
including changes of mind.
Original shipping charges are generally
nonrefundable. Shipping fees are not
refundable when an order is returned
because of an incorrect or incomplete
customer-provided address.
Approved refunds are issued to the
original payment method after returned
merchandise has been received and inspected.
Blind Boxes and Random-Chase Merchandise
Returns for change of mind are not accepted
on sealed blind-box or random-chase merchandise,
including applicable Funko Soda products.
Merchandise with broken seals, evidence
of tampering, or unauthorized alterations
is not eligible for ordinary returns.
These restrictions do not limit applicable
rights concerning damaged, defective,
or incorrectly supplied merchandise.
Need Assistance?
For questions, return requests, or
shipping concerns, please visit our
Contact Us page
.
We will review your concern and respond
as promptly as possible.
